Free delivery to a Schenker pick-up point, Matkahuolto package or Posti package/small package in Finland on orders over €80.
Delivery time in Finland is 1–4 days. All orders placed before 14:00 are sent on that day.
If the order is not collected, we charge for the processing and delivery costs incurred.
Remember to try on the garment before removing tags.
Sending returns is free. We send you a returns sticker which you can stick to the returns box. If the returns sticker has been lost, you can send us an email at email@example.com and we will send you a new one by email, which you can print and attach to the box. The box your purchases are sent in is also the returns box. The cover of the front edge of the box has a sticker surface. Pull this open to re-adhere the box closed.
The garment you are returning must be in the original condition and should have all tags attached.
When the product reaches us, we will inspect its condition and refund you in accordance with the payment method you used.
Payment method provider
Paytrail Oyj (2122839-7) is the payment processing service deliverer and payment service provider, in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient on your bank statement or card bill and transfers the payment to the merchant. Paytrail Oyj has an operating licence from the payment institution. If you have a complaint, please first contact the company that delivered the product.
Paytrail Oyj, business ID: 2122839-7
Telephone: 020 718 1830
Collector invoice/instalment payment
With the Collector invoice/instalment payment service you can pay for up to €5,000 of your purchases.
With Collector invoice you will get an interest-free* payment term of at least 30 days and up to 60 days.
The invoice only falls due on the last day of the calendar month following the purchase date. (* Payment term interest 0%, invoicing fee of €2.95 added to the first invoice)
You can pay the whole invoice in full on the due date or choose to pay in instalments of 1–36 months. Instalment payments automatically come into force when you have paid the minimum instalment sum stated on the invoice. If you wish you may also pay larger instalments or pay off the whole remaining sum in one payment.
The interest rate for instalment payments is 1.6% a month, which corresponds to a nominal Annual Percentage Rate (APR) of 19.20%. An account management fee of €2.95 is added to the invoice each month, meaning the effective APR for a purchase of €1,000 is 21.3%.
When choosing the Collector invoice/instalment payment option, you will always receive delivery of your purchases before paying for them. This gives you flexibility and security in refunds and returns.
You can use the Collector invoice/instalment payment option if you are at least 18 years old and have a full credit rating. We check credit ratings when processing orders. A reminder fee of €5 and 1.6% monthly interest for the late payment period is charged for late payments and unpaid invoices.
To be able to pay the invoice in instalments and sign an account credit contract, you must pay the minimum sum on the invoice due date and sign a credit contract with Collector Bank. Read about how to sign the contract at (oma.collector.fi).
You can read the full terms for the Collector invoice/instalment service by following these links:
You can find a more specific service description here.
You can find general invoicing and account credit terms here.
You can find Standard European Consumer Credit terms here.
The creditor is Collector Bank AB.